Rental terms and conditions
This text is a draft written on the basis of Dominican regulation. It has not been reviewed by a lawyer and must not be published until it has been. The items marked PENDING must be supplied by the company.
1. Purpose and parties
These terms govern the rental of vehicles with and without a driver and the transfer services provided by the owner within the territory of the Dominican Republic.
They form part of the contract together with the booking confirmation and the rental agreement signed on handover of the vehicle. In the event of any conflict, what is agreed in writing in the rental agreement prevails.
2. Driver requirements
To drive a rented vehicle you must hold a driving licence that is valid and in force in the Dominican Republic under Law No. 63-17 on Mobility, Land Transport, Traffic and Road Safety, together with a valid identity document or passport.
The minimum age, the length of time the licence must have been held and the specific documents to be presented are as follows:
3. Booking and confirmation
Bookings are requested through the published contact channels and are not firm until the owner expressly confirms them, stating the vehicle or service, dates, delivery point and total price.
The confirmed price is a closed price: no additional charges are applied that were not communicated before booking, other than those arising from the client’s use of the vehicle as set out in these terms.
4. Price, deposit and payment
The rates published on the site are indicative. The applicable price is the one confirmed in writing in the booking. The specific financial terms are:
5. Insurance and excess
Vehicles are covered by the compulsory third-party liability insurance required by Law No. 146-02 on Insurance and Bonds. The additional cover included, the excess amounts and the applicable exclusions are:
Insurance never covers damage caused while the vehicle is driven under the influence of alcohol or narcotics, by a driver not authorised in the contract, or in breach of these terms.
6. Delivery and return
The vehicle is delivered at the airport, hotel or point agreed in the booking, in the condition and with the fuel level recorded in the handover report, which both parties sign.
Return takes place at the place, date and time agreed. The terms covering hours, delays and late-return charges are:
7. Fuel and mileage
The fuel policy and the mileage included are as follows:
8. Use of the vehicle
The client undertakes not to put the vehicle to any of the following uses:
- Paid transport of people or goods without the corresponding administrative authorisation.
- Competitions, speed trials or driving tuition.
- Towing or pushing other vehicles.
- Driving on unsuitable surfaces or off the public road network.
- Subletting it or handing it to a driver not authorised in the contract.
- Taking it out of the country without express written authorisation.
Breach of these obligations entitles the owner to terminate the contract and recover the vehicle, without prejudice to any compensation due.
9. Traffic fines and offences
Penalties for traffic offences committed during the rental period, as well as those arising from improper parking or the use of toll roads, are the responsibility of the driver, under Law No. 63-17 and the enforcement action of DIGESETT and INTRANT.
The procedure for notifying and passing on these penalties, and any handling fees, are:
10. Breakdowns, accidents and assistance
In the event of a breakdown or accident, the client must stop the vehicle, notify the owner immediately through the contact channels and, where appropriate, the authorities, obtaining the corresponding police report. No repair may be authorised without the owner’s prior consent.
Roadside assistance cover, response times and the terms for replacing the vehicle are:
11. Cancellations and changes
The cancellation and date-change policy is as follows:
12. Chauffeur service and transfers
In services provided with a driver, driving the vehicle is exclusively the responsibility of the owner’s staff. The client does not take on responsibility for the vehicle, but is liable for damage caused deliberately or negligently to the interior by them or their companions.
The specific terms of these services — minimum duration, waiting times, rates and policy on flight delays — are:
13. Complaints
Any complaint may be addressed to the owner through the published contact channels. As a consumer, the client may also turn to the National Institute for the Protection of Consumer Rights (Pro Consumidor) under Law No. 358-05, the General Law on the Protection of Consumer or User Rights.
14. Data protection
Personal data provided for contracting purposes is processed in accordance with Law No. 172-13 and the Privacy Policy published on this site.
15. Applicable law and jurisdiction
These terms are governed by the law of the Dominican Republic. For any dispute, the parties submit to the competent courts, without prejudice to the venue to which the consumer is legally entitled.